Frequently asked questions
Please bring your order confirmation with you when attending your appointment and provide your order reference number.
What is a PCR test?
A PCR test is performed in a laboratory and is indicative of an individual’s COVID status at the time their sample is taken. It does not show previous infection. PCR tests are internationally recognised as the gold standard for COVID-19 testing by World Health Organisation (WHO) and the backbone of every government’s national testing program.
How long will the test take?
Your sample will be collected by one of our trained healthcare professionals using a nasopharyngeal (nose and throat) swab, the process should take no more than 5 minutes.
How do I know if I need a COVID-19 PCR Test to Travel?
What should I bring to my appointment?
On the day of your appointment, please present yourself to our drive through swab centre at Shinagh House, Bandon, Co. Cork no more than 5 minutes before your appointment time. You must provide confirmation of your booking, photographic ID (a passport if travelling), and please wear your mask.
I haven’t received my results, who do I contact?
Please check your spam folder. If using a work or university email, please check your server hasn’t restricted our emails, as your results will have an attachment.
If you haven’t received your results by 11.59pm the day after your appointment you can phone our dedicated customer support team with your reference number on 021 7355430 or email us on firstname.lastname@example.org.
Can I Cancel my Appointment and get a Refund?
Appointments, if not attended, can be cancelled with a refund issued. We would request as a courtesy that customers contact us 24 hrs ahead of the original appointment date/time regarding any rescheduling requests. Please email email@example.com to cancel your appointment and request a refund.
Can Children under 16 get tested ?